"Take control of your life and make plans for better transportation services. Access cost-efficient and reliable transportation services and remove the barriers to transportation with Elder Transportation Services' Demand Responsive Transport (DRT) programs". - Fidel Garza IV (Owner and Founder)

 

 

Elder Transportation Services is one of few Demand Responsive Transport (DRT) models to represent transportation as an advantage to seniors and disabled seniors. One, we partner with some of Texas’s largest in-home care organizations, assisted living centers, and independent living centers to better the transportation disadvantages. Two, Elder Transportation Services market to more than one community increasing our market potential to thousands of more adults, seniors, and seniors with a physical disability.

Elder Transportation Services looks to create a trustworthy business reputation by offering exceptional service to seniors and disabled seniors that live in the county area(s) of Austin and Portland. In addition, we believe that we can improve the local senior transportation disadvantages by providing quality senior transportation services. 

 

What is exceptional service?

Elder Transportation Services defines exceptional service in two ways. One, reliability. Two, cost-efficiency.

Reliability: Elder Transportation Services will guarantee to meet every rider at their pick-up destination to ensure that our business meets our reliability standard of exceptional service. Our driver will never default or cancel a ride. In the event that an accident occurs our driver will notify the rider immediately.

Cost-efficiency: Elder Transportation Services provides a price structure that is cost-efficient. We guarantee to meet or exceed rider expectation for every ride. In addition, our promotional discounts provided on a per month basis will ensure quality promotional strategies to increase market power and ensure recurring riders ever year. 

We guarantee to go above and beyond rider expectation and satisfaction. Our Quality Assurance team determines to be the best of few senior transportation businesses to provide quality exceptional services to seniors and disabled seniors in the local area of Central Portland and Austin.

 

To learn more about our exceptional service standard and for additional information please visit our Quality Assurance page.

 

Where do we service?

Elder Transportation Services services the following cities, Georgetown, Round Rock, Cedar Park, Kyle, San Marcos, Mustang Ridge, Dripping Springs, Spicewood, Lakeway, Leander, Burnet, Manor, Bastrop, Portland Eugene, Selma, and more. We currently operate four vehicles in operation.

 

To learn more about areas that we service, please visit our Locational Periphery page. 

 

Request a ride

Please click the Book an Appointment button or call our office at (512)-963-9673 to schedule an appointment. If you would like to schedule a same day appointment, please call 2 hours before. For best results, please schedule an appointment 24 to 48 hours in advance. We do not offer on-demand ride requests at the moment.

 

Hearing and visually impaired, walker, cane, and wheelchair accessible

Elder Transportation Services provides special accommodation to senior and disabled seniors that are hearing and visually impaired and others that have walkers, canes, and wheelchairs. Our vehicle is not equipped with wheelchair accessibility, but we are looking to explore that market opportunity in the near future. Our vehicle accommodates seniors or disabled seniors that are able to move in and out of a wheelchair into a four-door sedan vehicle. 

 

To learn more about how to help a senior living with a physical disability, please visit our Para-transit page.

 

Destination options

Each rider will have an option to choose an ending destination. The following are some examples of pick-up and drop-off destinations that Elder Transportation Services will accommodate, 

• Dentist appointments

• Dialysis appointments

• Doctor's appointments

• Eye appointments

• Urology appointments

• Neurology appointments

• Retinal appointments

• Psychology appointments

• Pharmacy

• Entertainment centers

• Long distance transportation, including: Dallas, San Antonio, and Houston. 

• And more!

 

Driver responsibility

Elder Transportation Services Driver Responsibility Program ensures that each of our drivers perform exceptional service to our riders. Drivers will uphold exceptional service standards during every ride. Below is a list of our service responsibilities, 

1. Meet and greet every rider before performing transportation services. During this time, drivers will introduce themselves and get to know each rider personally. 

2. Drivers will escort their rider to the car, offer additional help before entering the car, including opening the door and closing the door, and buckling in each rider.

3. Drivers will make sure that the inside temperature satisfies each rider before starting a scheduled ride.

4. Drivers will make sure to follow state speed limit postings on each road, interstate, and highway. 

5. Drivers will assist each rider to their location and perform additional services to help them exit the vehicle. 

6. Drivers will review each ride and report to their community center at the end of the week.

 

For additional information about our Driver Responsibility, please visit our Monitoring & Measuring Driver Performance page. 

 

Hiring process

Elder Transportation Services provides a preliminary employment hiring process. All drivers are fingerprinted and screened for criminal history. This safety mechanism ensures driver and rider safety during each trip and reduces the liability and risk due to unforeseen circumstances. 

 

For additional information about the Hiring Process, please visit our Driver Hiring & Procedure page.